Terms & Conditions

Last updated: 10/09/2026

​This website (mywrinkles.co.za) is owned and administered by MyWrinkles Pty ("MyWrinkles", "we", "us", or "our")  

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MyWrinkles is a specialist skincare brand offering reusable skincare patches made from premium 100% medical grade silicone, among other skincare products.

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We have provided this website for your use, subject to the terms and conditions listed below. Please read these carefully. By using our website, you agree to be bound by these terms and conditions.

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We reserve the right to amend these terms and conditions at any time, we therefore recommend that you review these terms and conditions each time you visit the website.

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These terms and conditions are governed by and will be construed in accordance with the laws of the Republic of South Africa and you submit to the non-exclusive jurisdiction of the Courts of South Africa in respect of any dispute arising from or in connection with these Terms and Conditions or your use of the Website.

Nothing in these terms and conditions is intended to limit, exclude or waive any rights you may have under applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA), where applicable.

If at any time we do not enforce any of these terms and conditions or grant you time or other indulgence, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. Further, if any part or provision of these terms and conditions is deemed to be invalid, unenforceable or illegal, the remaining provisions shall remain in full force and effect.

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If you have any questions or concerns in relation to the website or these terms and conditions please contact us.

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Users outside South Africa: Our website is operated by us from South Africa. The information on our website may not be appropriate or available for use in other jurisdictions. If you choose to access our website from a jurisdiction other than South Africa, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.​​​​​​

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You may use this Website for lawful purposes and in accordance with these Terms and Conditions.

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You must not use the Website in any manner that is unlawful, fraudulent, abusive or that could damage, disable, overburden or impair the Website or interfere with any other person's use of the Website.

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When you place an order through our Website, you are making an offer to purchase the selected goods. You will be required to provide information necessary for us to process and fulfil your order.

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You are responsible for ensuring that all information you provide to us is accurate, complete and current.

Our privacy policy is found HERE.

We have made every effort to display the products featured as accurately as possible. However, the equipment you use to view our website may may affect the way product colours, textures, details and images appear. We do not guarantee that the colour, texture or detail of the product shown on your screen will accurately reflect the actual product.

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Measurements provided on our website are approximate only. Please check MyWrinkles instructions and/or packing to ensure the product is appropriate.

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The website is provided for our customers to buy, or find out more about MyWrinkles and our products. Products displayed may not always be available to purchase through our website.

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We reserve the right to limit quantities or limit the number of products customers can purchase in a single transaction.

The design, layout, text, graphics, photographs, images, logos, product names, trademarks and other content contained on this website are owned by, or licensed to, MyWrinkles and are protected by applicable intellectual property laws.

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The website and its content are intended for your personal, non-commercial use.

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You may not reproduce, copy, modify, distribute, publish, sell, license or otherwise use any part of our website or its content for commercial purposes without our prior written permission.

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You may not systematically extract or utilise parts of the content of our website. In particular, you may not use data mining, robots, scraping tools or similar data gathering and extraction tools without our prior written permission.

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You may not create or publish your own database containing content from this website, including our prices, product descriptions or product listings, without our prior written permission.

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MyWrinkles™ and any other trademarks, product names, logos or company names displayed on this website remain the property of their respective owners and may not be reproduced or used without permission.

All prices displayed on our website are in South African Rand (ZAR) and include applicable taxes unless otherwise stated.

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We make every reasonable effort to ensure that pricing information is accurate. However, errors and omissions may occur.

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If we discover an obvious pricing error, we reserve the right to correct the error and, where appropriate, cancel an affected order and refund any payment made.

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You will be charged the price displayed on our website at the time you submit your order, together with any applicable delivery charges.

​Products displayed on our website are subject to availability in our online store. We have made every effort to provide accurate stock availability information on our website, however, we do not guarantee that if a product is classified as being "in stock" that stock will be available to purchase online.

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If a product you have ordered becomes unavailable, we will contact you and, where applicable, offer you an appropriate alternative or refund.

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When you place an order through our Website, you are making an offer to purchase the products selected by you at the price displayed at the time of purchase.

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An order is subject to product availability and our acceptance of the order.

We reserve the right, to the extent permitted by applicable law, to decline or cancel an order where:

• the product is unavailable;

• there is an obvious pricing or product description error;

• we reasonably suspect fraudulent or unauthorised activity;

• we are unable to obtain payment; or

• circumstances arise that prevent us from fulfilling the order.​

Where we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Payment must be made using the payment methods made available through our Website at the time of purchase.

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Payment methods may include major credit and debit cards and other payment methods made available by our payment provider.

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We may also accept payment by direct bank transfer where expressly agreed with you.

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You authorise us, or our authorised payment provider, to process payment for your order once you submit your order.

We currently supply products to addresses or collections points within South Africa through our Website.

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Delivery charges and estimated delivery timeframes will be displayed at checkout or otherwise communicated to you before or during the ordering process, where applicable.

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Please ensure that the delivery address, contact details and recipient's name provided with your order are accurate and complete, including any business name where delivery is to a workplace.

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We may be unable to change delivery details once an order has been placed.

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We will make reasonable efforts to deliver your order within the estimated delivery timeframe. However, delivery timeframes may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, strikes, customs or other unforeseen events.

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To the extent permitted by applicable law, we will not be liable for delays caused by circumstances outside our reasonable control.

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All deliveries are sent without signature required.

We will take reasonable steps to ensure that products are appropriately packaged for delivery.

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You should inspect your order promptly after delivery and notify us as soon as reasonably practicable if the product has been damaged in transit, is defective, or is not the product you ordered.

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Where applicable, your statutory rights under South African consumer protection legislation will continue to apply.

Subject to your statutory rights under applicable South African law, MyWrinkles products may be returned for a refund or exchange within 14 days of delivery, excluding wholesale orders.

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For a change-of-mind return, the product must:

• be unopened and unused;

• remain in its original packaging and condition; and

• be accompanied by proof of purchase.

Unless otherwise required by applicable law, you will be responsible for the cost of returning a product for a change-of-mind return.

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To arrange a return, please contact returns@mywrinkles.co.za.

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Nothing in this section limits any cancellation or return rights that may apply to you under the CPA, ECTA or any other applicable South African law.

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We do not offer refunds on products purchased on sale.​

If your product arrives damaged, defective or is not the product you ordered, please contact us as soon as reasonably practicable at returns@mywrinkles.co.za

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If a product is delivered damaged, please take photographs of the damage and send them to us together with your order details.

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We may request that the product be returned to us for assessment.

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Where a product is confirmed to be defective, damaged or incorrect, we will provide the remedy required by applicable South African consumer protection legislation.

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Nothing in these Terms and Conditions limits or excludes your statutory rights in respect of defective, unsafe or unsuitable goods.

Our products should be used in accordance with the instructions supplied with the product.

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If you experience irritation, discomfort, an adverse reaction or any other issue while using a MyWrinkles product, discontinue use and contact us at info@mywrinkles.co.za so that we can assist you.

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Our products are cosmetic skincare products and are not intended to diagnose, treat, cure or prevent any medical condition.

MyWrinkles is committed to providing a safe and secure shopping experience.

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Payment information submitted through our website is processed using appropriate security measures and, where applicable, third-party payment providers.

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While we take reasonable steps to protect our website and transactions conducted through it, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We have made every reasonable effort to ensure the accuracy of information provided on our website, however, errors and omissions may occur. MyWrinkles does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this website and any other website linked to this website. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. MyWrinkles makes no representations or warranties of any kind, express or implied as to the operation of this site or the accuracy of information, content, materials or products included on this site, except as otherwise provided under applicable South African law.

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MyWrinkles reserves the right to change any aspect of the website at any time without notice. MyWrinkles does not guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release MyWrinkles entirely of all responsibility for any consequences of its use.

Nothing in these Terms and Conditions is intended to exclude, restrict or limit any liability or consumer right that cannot lawfully be excluded, restricted or limited under applicable South African law.

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To the maximum extent permitted by law:

• we exclude all warranties, descriptions, representations or conditions in relation to the goods and/or services provided by us implied by law, trade, custom or otherwise;

• where goods are advertised with reference to photograph(s) we will endeavour to deliver the corresponding goods, however, we do not warrant that the goods we deliver to you will be identical to those displayed in the photograph(s);

• our liability for any claim, damages, loss or expense related to the supply by use of goods or services is limited to the cost paid by you for such good or services;

• we will not be liable, whether in contract, tort (including negligence) or otherwise for any indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity.

For your convenience, our Website may contain links to third-party websites.

MyWrinkles is not responsible for the availability, condition, security, privacy practices or content of third-party websites.

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The inclusion of a link does not constitute an endorsement or recommendation by MyWrinkles.

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You access and use third-party websites at your own risk and are responsible for reviewing the terms and policies applicable to those websites.

In addition to the above general website Terms and Conditions, the following terms and conditions of sale apply to all purchases by you through our website. By completing a purchase order you are stating that you agree to be bound by all of these terms and conditions.

Acceptance of Orders: Dispatch of orders is subject to stock availability and you will be advised if a product is unavailable. To the maximum extent permitted by law, we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.

Prices: We will charge you the retail price shown on the website at the time you submit your order. You may also be charged additional delivery fees.

Payment: You may pay online by MasterCard, Visa, Amex. Payment can also be arranged for direct bank transfer. 

Once an order has been submitted, we may not be able to change or cancel the order before dispatch.

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Please carefully check your order details, including the products, quantities, delivery address and contact details, before completing your purchase.

Nothing in this section limits any cancellation rights that you may have under applicable South African law, including rights available under the CPA or ECTA.

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We reserve the right to cancel an order where permitted by law, including where payment cannot be verified, a product is unavailable, an obvious pricing error has occurred, or we reasonably suspect fraudulent or unauthorised activity.

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Where an order is cancelled after payment has been received, we will refund the amount paid for the cancelled order, subject to applicable law.

We reserve the right to amend these Terms and Conditions from time to time.

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Any updated Terms and Conditions will be posted on this Website and will take effect from the date stated at the beginning of the updated Terms and Conditions, unless otherwise stated.

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Your continued use of the Website after updated Terms and Conditions have been posted constitutes acceptance of the updated Terms and Conditions.

If you have any questions, concerns or complaints regarding the Website, your order or these Terms and Conditions, please contact us:

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MyWrinkles Pty
Website: www.mywrinkles.co.za
Email: info@mywrinklles.co.za
For returns: returns@mywrinkles.co.za

For customer enquiries: info@mywrinkles.co.za

Wholesale inquiries: wholesale@mywrinkles.co.za

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We will endeavour to respond to enquiries as soon as reasonably practicable.

Last updated: 10/09/2026

Introduction

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MyWrinkles Pty (“MyWrinkles”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use our website, www.mywrinkles.co.za, purchase our products, contact us, subscribe to our communications or otherwise interact with us.

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We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

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“Personal information” means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person.

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This Privacy Policy does not limit or exclude any rights you may have under POPIA or other applicable South African law.​​

Changes to this policy​

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We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy.

Who do we collect your personal information from and how

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We collect personal information about you and you consent to providing to us/us obtaining your personal information from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), when you buy or use our services and products,

• third parties where you have authorised this or the information is publicly available or sometimes through your social media accounts such as Facebook, Instagram, Twitter, Pinterest, Tik Tok, Snapchat and Google Plus which you use entirely optionally. All such third party services are governed by the privacy policies and/or practices of those services providers, for which we are not responsible. If you do not wish to provide your personal information to any of those third parties, or make information publicly available, you should not use their particular service.  

If possible, we will collect personal information from you directly.  

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Please do not provide us with personal information about other individuals, unless you have obtained the consent of the individual to do so. By providing personal information relating to a third party, you warrant that you are authorised to do so and that you have ensured the individual is aware of the information in this Privacy Policy.

Who we collect personal information from and how

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We may collect personal information about you:

• directly from you when you provide information to us;

• when you purchase or use our products or services;

• when you create an account or subscribe to our services or communications;

• when you contact us by telephone, email, social media or other means;

• when you interact with our Website;

• through cookies and similar technologies;

• from third-party service providers that assist us in operating our business and Website;

• from third parties where you have authorised this or where permitted by applicable law; and

• from publicly available sources, where permitted by law.

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The types of personal information we may collect include your name, contact details, delivery and billing information, purchase history, communications with us, account information, device information, IP address and information relating to your use of our Website.

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Where possible and appropriate, we will collect personal information directly from you.

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Please do not provide us with personal information about another individual unless you have obtained their consent or are otherwise authorised to provide that information. By providing personal information relating to another person, you confirm that you are authorised to do so and that the individual has been made aware of this Privacy Policy.

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How we use your personal information

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We may collect and use your personal information for purposes including:

• verifying your identity;

• providing products and services to you;

• processing and fulfilling your orders;

• arranging delivery of products;

• processing payments and refunds;

• communicating with you about your orders, products, services or enquiries;

• responding to communications, questions or complaints;

• sending marketing communications where permitted by applicable law and, where required, with your consent;

• improving our products, services and Website;

• conducting research and statistical analysis, using anonymised or aggregated information where appropriate;

• detecting, preventing and addressing fraud, security or technical issues;

• protecting and enforcing our legal rights and interests;

• complying with our legal and regulatory obligations; and

• any other purpose permitted or authorised by applicable law or by you.

We will only process personal information where there is a lawful basis for doing so under applicable law.

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Direct marketing

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We may use your personal information to send you information about MyWrinkles products, promotions, news and other marketing communications where permitted by applicable law.

Where your consent is required, we will obtain your consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending you non-marketing communications relating to an order, transaction or other service you have requested.

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Disclosure of your personal information

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We may disclose your personal information to:

• companies within our group;

• businesses and service providers that support our operations;

• our e-commerce platform and website providers;

• payment processors and payment gateway providers;

• courier and delivery providers;

• IT, hosting, data storage and technical support providers;

• marketing and communications service providers;

• professional advisers, including legal, accounting and financial advisers;

• regulatory authorities or government agencies where required or permitted by law;

• law enforcement agencies where legally required or permitted;

• other parties where necessary to protect our legal rights, property, safety or the safety of others; and

• any other person where you have authorised us to disclose the information or where permitted by applicable law.

We require third-party service providers who process personal information on our behalf to handle that information appropriately and in accordance with applicable privacy and data protection requirements.

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International transfers of personal information

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Some of our service providers may be located outside South Africa, and your personal information may therefore be transferred to or stored or processed in another country.

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Where we transfer personal information outside South Africa, we will take reasonable steps to ensure that the transfer is made in accordance with POPIA and other applicable legal requirements.

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This may include ensuring that the recipient provides an adequate level of protection, that appropriate contractual or other safeguards are in place, or that another lawful basis for the transfer applies.

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Protecting your personal information

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We take reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access, interference, modification, disclosure or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any passwords or account credentials confidential and should notify us if you become aware of any suspected unauthorised access to your account.

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Retention of personal information

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We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required or permitted to retain it by applicable law.

The period for which personal information is retained may depend on the nature of the information, the purpose for which it was collected and our legal, regulatory, accounting or reporting obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

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Accessing and correcting your personal information

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Subject to the grounds for refusal permitted under applicable law, you may have the right to request access to personal information that we hold about you.

You may also request that inaccurate, incomplete, misleading or outdated personal information be corrected or updated.

If you wish to exercise these rights, please contact us using the details set out below.

We may need to verify your identity before processing a request relating to your personal information.

We will respond to requests in accordance with the requirements of applicable South African privacy legislation.

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Wix

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Our online store is hosted on Wix.com. Wix provides the e-commerce platform that allows us to sell our products to you.

Personal information collected through our Website may be disclosed to Wix and stored or processed through Wix's systems, databases and applications.

Wix may collect and process personal information for purposes including providing e-commerce services, processing orders, authenticating and processing payments, screening for fraudulent transactions and improving its services.

Wix's processing of personal information is also subject to its own privacy practices.

You can view Wix's Privacy Policy here:

https://www.wix.com/about/privacy

You can view Wix's Terms of Use here:

https://www.wix.com/about/terms-of-use

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Other third-party service providers

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We use third-party service providers to assist us with operating our business, including processing payments, delivering products, hosting and maintaining our Website and sending marketing communications.

These providers may collect, use, process, store or disclose personal information on our behalf to the extent necessary to provide their services.

Some third-party service providers may be located outside South Africa. Where this occurs, we will take reasonable steps to ensure that the transfer and processing of personal information complies with POPIA and other applicable law.

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Once you leave our Website or are redirected to a third-party website, application or service, your use of that third party is governed by its own privacy policy and terms.

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We are not responsible for the privacy practices of third-party websites or services that we do not control.

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Disclosure required or permitted by law

We may disclose your personal information where reasonably necessary or legally permitted, including:

• to enforce our Website Terms and Conditions;

• where required by law, regulation, court order or other legal process;

• to comply with requests from government, regulatory or law enforcement authorities;

• to protect our property, legal rights or interests;

• to protect your safety or the safety of others;

• to detect, investigate, prevent or address fraud, security or technical issues;

• to obtain professional advice;

• where necessary to establish, exercise or defend legal claims; or

• where you have otherwise authorised the disclosure.

Internet use

While we take reasonable steps to maintain secure internet connections, the transmission of personal information over the internet carries inherent risks.

If you provide personal information over the internet, you do so with an understanding of those risks.

If you follow a link on our Website to another website, the owner or operator of that website will have its own privacy policy governing the collection and use of personal information.

We recommend that you review the privacy policy of any third-party website before providing personal information.

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Cookies

We use cookies and similar technologies to help us operate and improve our Website and understand how visitors use it.

A cookie is a small data file stored on your device through your web browser. Cookies may contain information about your device, IP address, browsing session and activity on our Website.

You may be able to disable or manage cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our Website.

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Google Analytics

We use Google Analytics, operated by Google, to help us understand how visitors use our Website.

Google Analytics may use cookies and similar technologies to collect information about your use of our Website, which may include information such as your IP address, transaction information and other identifiers.

This information may be pseudonymised or otherwise processed by Google and may be stored or processed on servers outside South Africa, including in the United States.

Google uses this information to help us analyse Website activity, compile reports and improve our Website and services.

For further information about how Google processes information, please see Google's privacy information:

https://policies.google.com/privacy

You may be able to manage certain advertising and tracking preferences through Google's available privacy and advertising controls.

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Your privacy rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;

• request correction or updating of inaccurate personal information;

• object to certain processing of your personal information;

• object to the processing of your personal information for direct marketing purposes;

• withdraw consent where processing is based on consent, subject to legal or contractual limitations;

• request deletion of personal information where permitted by law; and

• lodge a complaint regarding our handling of your personal information.

To exercise a privacy right or make a privacy-related enquiry, please contact us using the details below.

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Information Regulator

If you are not satisfied with how we have handled your personal information, you may also have the right to lodge a complaint with the Information Regulator of South Africa.

Further information is available at:

https://inforegulator.org.za/

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Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

MyWrinkles Pty
Website: www.mywrinkles.co.za
Email: info@mywrinkles.co.za
 

For privacy-related requests, please email:info@mywrinkles.co.za

We may need to verify your identity before processing requests relating to your personal information.​​​​

South Africa 

Shipping is calculated a checkout based on your delivery address and delivery method selected. Free shipping on all orders above R650. 

Orders will be dispatched to our courier partners within 1-2 working days of an order being received (excludes wholesale orders). Please expect a slight delay during sales. Once dispatched order can take 2-5 working days to reach you.

New Zealand and Australia

Please visit our local website for shipping to these destinations, www.mywrinkles.co.nz​. 

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Rest of World

Want to get your hands on MyWrinkles? Please email us at info@mywrinkles.co.za